--- title: Managed Services date: 2018-06-05T13:44:40Z modified: 2026-08-06T12:44:49Z permalink: "https://easy-software.com/de/managed-services/" type: page status: publish excerpt: Managed Services from easy offer stability, security, and proactive support. Take the pressure off your IT team and ensure smooth operations. wpid: 76451 translation_priority: - Optional featured_image: "https://easy-software.com/wp-content/uploads/support-managed-services-hero.jpg" timestamp: 2026-08-06T12:44:49Z tags: - Optional --- Managed Services # Operations, Hosting and Support – Transparent, Reliable, and Hassle-Free Business-critical applications require more than just ‘getting by’. They demand stability, security, and a partner who takes full responsibility. With easy Managed Services, we ensure that your easy solutions run smoothly with service packages tailored to your specific needs and fully traceable via the easy Service Dashboard. ## Why Managed Services? Running business-critical IT applications is becoming more and more complex due to increasing security requirements, growing data volumes, new cloud models and limited internal resources. At the same time, users expect zero downtime, rapid response times and optimal performance. > Our Managed Services alleviate the pressure on your IT team where it matters most, all while ensuring you retain control. You can focus on the big picture while we take care of the day-to-day operations. **Your Benefits at a Glance:** - Significant reduction in operational and administrative overheads. - You will have access to highly qualified operations experts and software specialists who will proactively identify issues and continuously optimize your systems. - We back stable operations with clearly defined Service Level Agreements (SLAs). - We offer proactive monitoring, optimization, and continuous development. - We provide comprehensive support throughout the entire lifecycle of your easy solutions, including operations, updates, migrations, and cloud and SaaS. We ensure the reliable operation of your applications while creating room for innovation. [ ![request a custom quote →](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/3973635/interactive-448210538745.png) ](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLLo0KzlA5NlW3%2B6HXZtEfbRIASV0kLpPpwYCH0wo7FE7tqwRaTHPpLHPWDYvOYhT3mRWhfnflNVR2Frsh%2B4nRD%2F90hfSP16Cn9V8fZTT0xf2L7DFwfVtPBFMlLZWrXbvz%2FH1OW25D9LpU9NlPIbkTiyLf8Ht87IfAY3mw%2FMVivT25WOoCxHsR03J%2BpJYNvOMMtP0vwHbge5Jx%2FwKZKw7o6dJIAcNUsgK11bDIB70LDj0755GZAcrzqzM%2F5l&webInteractiveContentId=448210538745&portalId=3973635) ## Our Managed Service Models Depending on your technical requirements and strategic goals, we offer various models based on standardized service levels. These models are managed by our experienced easy experts. ### Managed Application ****Stable Operation for On-Premises Installations**** We will handle the operation and support of your existing on-premises easy solution. This includes monitoring, incident and problem management, and change requests within the agreed-upon scope. Your infrastructure will remain unchanged while we ensure your applications stay stable and secure. ****Best suited for:**** - Existing on-premises installations - Custom-configured system environments - Organizations that wish to continue operating their own infrastructure. ### Managed Application Hosting ******Hosting and Operations in the easy Private Cloud****** With Managed Application Hosting, we run your applications entirely on the **easy cloud application platform,** taking full responsibility for the infrastructure, operations, monitoring, and support. We transition your existing solution to modern cloud technologies, such as Docker containers and multi-tenant systems. This delivers significant value in terms of availability, scalability, and cost-efficiency. ******Best suited for:****** - Cloud Strategies and Standardization - Scalable, Future-Proof IT Environments - Sustained reduction in internal IT efforts ### Extended Services and Support ****Additional services that can be combined flexibly**** In addition to our managed service models, we offer optional services, including expanded support quotas and 24/7 emergency support. These options allow you to tailor your service package to your exact needs. ![easy software Managed Services](http://easy-software.com/wp-content/uploads/GettyImages-12148220531.jpg) ## Service Packages Tailored to Your Needs Our Managed Services are available in clearly defined packages. Although the scope of services varies, our commitment to quality never wavers. This ensures that you only pay for the level of service you need. ![easy software Service Packages](https://easy-software.com/wp-content/uploads/mediathek-hero.jpg) ### A Comparison of Our Service Packages Feature Silver Gold Platinum **24/7 Emergency Support** optional\* optional\* \* **Service Delivery Manager** – – **Monthly** **Service Meeting** – – **Service Delivery Lead** – **Yearly** **Service Meeting** – **Change-Management & User Support** 6h/year 6h/year Managed Application: 12h/year Managed Application Hosting: 16h/year **Service Dashboard** **Service Hours** Mon. – Fri. 8:00 a.m. – 6:00 p.m. CET Mon. – Fri. 8:00 a.m. – 6:00 p.m. CET Mon. – Fri. 8:00 a.m. – 6:00 p.m. CET **Priority 1 Response Time** 2h 2h 2h **Version control** **Proactive version monitoring** **Information on available patches** **Updates & security updates, patch management** **Operations in accordance with ITIL** **Smart Monitoring Service** **Incident Management** **Problem Management** **Capacity Management** **System documentation** **Price of** **Managed Application** from **$385** /month from **$645** /month from **$1,555** /month **Price of** **Managed Application Hosting** from **$295** /month from **$445** /month from **$640** /month \* The specifics depend on the service model and product, e.g., archive or hosting. ## explanation of pricing and scaling The price of our managed services depends on the package tier selected, the service modules subscribed to, the number of products, and usage-based factors, such as the number of users and workflows. Managed Application**Price structure** Silver Gold Platinum **Base price** (1 Product included) from **$385** from **$645** from **$1,555** **+ Price per additional product, if applicable** +$110 +$125 +$195 **+ Price per User** ****Number**** **Price** from 21 +$0.65 / User from 101 +$0.85 / User from 201 +$0.95 / User ****+ Price per Workflow**** ****Number**** ****Price**** from 3 +$13 / Workflow from 6 +$19.50 / Workflow from 11 +$26 / Workflow The listed prices are per month and do not include applicable sales tax. Managed Application Hosting**Price structure** Silver Gold Platinum **Base price** (1 Product included) from **$295** from **$445** from **$640** ****+ Price per additional product, if applicable**** +$190 +$210 +$250 **+ Price per User** ********Number******** **Price** from 21 +$0.65 / User from 101 +$0.85 / User from 201 +$0.95 / User **+ Price per Workflow** ************Number************ ****Price**** from 3 +$13 / Workflow from 6 +$19.50 / Workflow from 11 +$26 / Workflow The listed prices are per month and do not include applicable sales tax. ## Achieve full transparency with the easy Service Dashboard The **easy Service Dashboard** offers a real-time, objective overview of your managed services, providing complete transparency regarding operations, usage, and service quality. **The dashboard includes:** - SLA fulfillment and response times - Performance and availability metrics - License usage of your applications - System load (CPU, RAM, storage, and network) - Archive and cloud storage growth ![easy Service Dashboard](https://easy-software.com/wp-content/uploads/202605_website_managed-services_mockup.png) ## The easy cloud application platform – Our Private Cloud This platform serves as the technological foundation for Easy Managed Application Hosting. It provides a modern, highly scalable cloud infrastructure that ensures the secure operation of applications and IT projects. We support businesses of all sizes, from SMEs to international corporations, on their digital transformation journeys. ### Key Platform Benefits - A scalable private cloud platform for easily deploying applications. - Transparent and predictable pricing models. - Fast onboarding and flexible scalability. - Dedicated contacts on the Easy Managed Service Team. - Support available in German and English from Germany. - Suitable for national and international use cases. ### Operations & Service The easy cloud application platform is operated and supported worldwide by the easy Managed Service Team. - 24/7 Operation of the Cloud Platform - Managed service operations are available Monday through Friday from 8:00 a.m. to 6:00 p.m., excluding public holidays in Germany as well as Christmas Eve and New Year’s Eve. - Optional: 24/7 incident management - Operations and support are in accordance with ITIL standards. ### Security & Availability Security and stability are central to the easy cloud application platform. - ISO 27001-certified data centers - Data availability up to 99.999% - Virtual server availability up to 99.5% - Redundant design with multiple fire compartments - Optional backup site at a separate data center location ### Cloud Models & Architecture The easy cloud application platform supports flexible cloud scenarios and hybrid architectures: - Public, private, and hybrid cloud models - Combinations of on-premises, private cloud, and public cloud are possible - Support for hyperscalers such as Microsoft Azure and AWS - Scalable infrastructure for growth and global use ### Data center locations - Germany (Frankfurt) - Switzerland - USA - More ### Your project on the easy cloud application platform From planning to stable operation, we’ll guide you every step of the way, whether it’s cloud operations, a hosting project, or the next step toward SaaS. [request a consultation ](https://easy-software.com/wp-content/uploads/wp-mfa-exports/page/contact.md) ## We support you every step of the way Would you like to ensure the reliable operation of your applications, reduce IT overhead, and achieve full transparency? We would be happy to consult with you to develop the right service model for your needs. [request a consultation ](https://easy-software.com/wp-content/uploads/wp-mfa-exports/page/contact.md)