In a highly technological and fast moving world it’s always important to think about customer benefits and to adapt yourself to them. Life-long learning is our motto. Here at EASY Academy we have continued to develop and optimize the certification procedure and training formats for EASY solutions for our partners this year in order to fulfil exactly this.
What’s it all about?
Above all else, it’s about making the different levels of certification, training sessions, courses and requirements as transparent and efficient as possible for our partners. With the new structure, we want to create a shared information base to achieve the greatest training success possible and consequently make the customers more successful too.
To do this, we offer standardized, progressive training sessions, clear calendars and we can even provide all our services in both German and English. In addition, various formats such as face-to-face teaching, workshops and web sessions are adapted to the different levels and requirements. This means that we have a training concept for each software product and for each role, from sales and consultants, right through to admin and support. The training sessions for EASY solutions and products are optimized even further for the needs of end customers and they are continuously under development.
We also offer both ECM and SAP training sessions. The basic ECM training covers EASY archives, DMs and workflow and the basic SAP training covers the Process2Design platform. In addition, partners can acquire and develop individual product and problem-solving expertise according to the respective selling plan.
How is the EASY Academy for partners structured?
There are three certification levels: Business, Solution and Excellence. A different number of certified employees is required for each level, as well as a certain number of different roles, including sales professionals, technical professionals and support professionals.
Level 1: Business Partner
Business Partners are partners that are specialized in a certain industry and certain customers. It could be a niche consultancy firm or a new EASY Partner, for example. Business Partners are able to convey specific product knowledge, as well as offer services relating to administration and implementation.
To become an EASY Business Partner, there must be at least one certified sales professional and one certified technical professional in the company.
Level 2: Solution Partner
EASY Solution Partners are also given training in advanced product knowledge, like product configurations for example, and are given lots of implementation advice. More broadly speaking, this level also deals with the digitalization of their customers’ business processes.
For this Solution Partner certification level, you need two certified sales professionals, two certified technical professionals and one certified support professional in the company.
Level 3: Excellence Partner
The partners that are certified for this level have an established customer base, use the EASY Portfolio and have sufficient technical resources to cover and manage a wide range of customer requirements regarding the digitalization of business processes.
To achieve this certification level, you need two certified sales professionals, three certified technical professionals and two certified support professionals in your company. So altogether you need seven employees that have received training on our solutions and products through the EASY Academy.
What training do the individual professionals need?
Sales professionals need two training sessions per product and solution, both of which are web-based. The first is the basic training, which focuses on EASY products and solutions. The second is a sales training, which focuses on the right target group approach for the products. They then have to get re-certified after working in sales for a year.
By the way: The participants have to pass a test after completing their training. So make sure you’re always paying attention!
Alongside the basic training, technical professionals also have to take part in a face-to-face training about the products. This can last up to two or three days depending on the solution. They also have to get re-certified after working in administration and implementation consulting for a year.
Support professionals must complete a basic training about the products, an administration training session, which they then have to be re-certified for annually or after each major release, and an ECM workshop, which is just a day long.
Most training sessions are either already available now or will become available from July 2019. The SAP Process2Design training sessions will become available from September and October.
All details about our new partner certification program, as well as prices and training locations can be found under EASY Academy on our extranet site.