The best service moments are those in which customers are treated as human beings. Moments when customers feel empathy and trust. But how do you create these moments in a world where customer contact is increasingly taking place at a distance?
Our EASY WORLD 2021 highlight is Sabine Hübner, top speaker and author with a wealth of experience as an entrepreneur. Germany’s ProSieben TV station calls her the No. 1 service expert – at EASY WORLD, Sabine Hübner will show what opportunities the smart customer experience of the future holds in store. Learn how to redefine service in the digital age and rethink it as part of the corporate culture. Because: “Service is not a project. Service is an attitude.”
Sabine Hübner sees service as a hard economic factor that makes a noticeable difference in competition. In her presentations, she mixes her professional expertise with vivid examples and plenty of humor. Some of the tips can be put into practice immediately.
If there are more products, services and competitors than ever before – why are individual companies doing noticably better than others? What services do these companies use to convince their customers?
Sabine Hübner reveals how you can combine first-class service and digitalized customer relationships. All the digital age needs is innovative, smart service. At EASY WORLD, the annual congress for digitalizing your business, you’re already in the right place for your mission.
EASY WORLD 2021 will take place on September 16 as a 100% digital event. Experience Sabine Hübner’s presentation on the day of the event or at any later time in the on-demand area for registered visitors.