{"id":136388,"date":"2021-07-26T10:45:52","date_gmt":"2021-07-26T08:45:52","guid":{"rendered":"https:\/\/easy-software.com\/why-self-service-opens-up-new-opportunities-for-interaction-with-business-partners-and-employees\/"},"modified":"2025-04-07T11:06:37","modified_gmt":"2025-04-07T09:06:37","slug":"why-self-service-opens-up-new-opportunities-for-interaction-with-business-partners-and-employees","status":"publish","type":"post","link":"http:\/\/easy-software.com\/en\/newsroom\/why-self-service-opens-up-new-opportunities-for-interaction-with-business-partners-and-employees\/","title":{"rendered":"Self-services as the gold standard when managing relations with customers, employees and suppliers"},"content":{"rendered":"
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Digitalization not only opens up new technical possibilities, it also changes our behaviors, the ways in which we interact and our expectations of technology. Self-services are among the new, old acquaintances that had positive effects on customer, employee or supplier relationships in recent years. This creates a triple-win situation where all parties stand to ultimately benefit: happy customers, more satisfied employees and, ultimately, more profitable companies. So what lies at the heart of these so-called self-service technologies? What can they achieve in which areas?<\/p>\n\n\n\n

What are self-services?<\/h2>\n\n\n\n

Basically, the word self-service describes the central moment. Self-service now occupies the spot where previously dedicated staff took care of the customer\u2019s wishes. The customers solve their issues themselves, independent of time and location.<\/p>\n\n\n\n

First examples for self-service<\/h3>\n\n\n\n

Options of this kind appeared quite early. Supermarkets \u2013 which did not exist before \u2013 are among the early examples in the world of things. Customers put together the right selection themselves, pay and go home happy. This is how the success story of the supermarkets started \u2013 the central idea here: Self-service. The rest is history, not unlike little corner shops are now. But what do digital self-service options mean for our time? <\/p>\n\n\n

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The Customer-Self-Service Guide<\/strong><\/p>\n\n\n\n

Customer self-services have become increasingly popular in recent years, whether in the B2C, B2B or B2G sectors. Consumer studies show that customer self-services are highly valued by consumers. In our white paper, we show you how to successfully implement customer self-services and give you five proven tips for setting up customer self-services.<\/p>\n\n\n\nFREE GUIDE<\/span><\/path><\/svg><\/span><\/a>\n\n<\/div>\n\n\n

Meaning of \u2018self-service\u2019 in today\u2019s Internet<\/h2>\n\n\n\n

A lot has happened in the last 10 to 15 years. The highly sought-after network has gradually improved. More data throughput and coverage also in more rural regions (still a work in progress) are the key words. At the same time, new types of device were created during this period: Smartphones, tablets, digital watches, glasses, etc. Simultaneously, technology as well changed to also make the Internet available on more and more of these devices. At the same time, younger generations grew up \u2013 millennials and Zoomers. It is normal for these \u201cdigital natives\u201d to use self-services to get things done. Seeing this background, we can understand the \u2013 by no means new \u2013 rise of self-service technologies that comes with new technologies and opportunities. <\/p>\n\n\n\n

Definition of self-service<\/strong><\/h3>\n\n\n\n

These types of services are part of the digital self-service range. They have four defining features: used independently by the customer, not restricted by time and location and not tied to personnel.<\/p>\n\n\n\n

Everyone wants to use self-service<\/h2>\n\n\n\n

As a survey by the Harvard Business Review from 2017 shows, people are now preferring to take their destinies into their own hands. They expect good products from companies and not sympathy \u2013 and they demand results: Self-service becomes the be-all and end-all:  \u201cIn fact, our data shows an overwhelming preference for self-services: Across industries<\/strong>, 81%<\/strong> of customers try to do things themselves before they contact an employee.<\/a>\u201d This is an appealing and attractive opportunity for companies. Because self-service options not only contribute to a contemporary corporate image, they also help you make dramatic cost savings. As the Harvard Business Review found in the study cited above, companies can reduce the costs of processing queries by about 90% with self-services.<\/a> This is the point at which you definitely should start paying attention.<\/p>\n\n\n\n

But it\u2019s not just the promise of hard cash savings. In fact, your very own employees benefit from using self-service tools. It is a way to free your employees<\/strong> from time-consuming routine tasks and allows them to be productive again, which is one of the added values of these services.<\/p>\n\n\n\n

Self-service technologies vs. self-service<\/strong><\/h3>\n\n\n\n

Self-service technologies (SST) is a generic term used to describe the technical means and media required. A self-service, on the other hand, is the actual service, the self-service option for customers. An example: The self-service \u2018tracking\u2019 is presented to the customer as an app \u2013 a self-service app; the self-service technologies used in this case would be, for example for iOS: Xcode (Apple\u2019s SDK (Swift, Objective-C)) and certainly some others.<\/p>\n\n\n\n

7 benefits of self-service and 2 results<\/h2>\n\n\n\n
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Self-services offer the following advantages for external and internal target groups<\/h3>\n\n\n\n