{"id":198187,"date":"2023-07-21T11:49:41","date_gmt":"2023-07-21T09:49:41","guid":{"rendered":"https:\/\/easy-software.com\/?p=198187"},"modified":"2025-03-31T08:36:22","modified_gmt":"2025-03-31T06:36:22","slug":"enterprise-search-overcome-data-silos-and-knowledge-barriers","status":"publish","type":"post","link":"https:\/\/easy-software.com\/en\/newsroom\/enterprise-search-overcome-data-silos-and-knowledge-barriers\/","title":{"rendered":"Enterprise search \u2013 Overcome data silos and knowledge barriers"},"content":{"rendered":"
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However, well-founded decisions are based on having quick access to the relevant information. Recent developments for company-wide enterprise search overcome these barriers by consolidating and contextualizing this knowledge. A company-wide search function thus provides valuable knowledge from almost any application.<\/p>\n\n\n\n

Searching in the times before enterprise search<\/h2>\n\n\n\n

Many companies still have a plethora of different systems. This makes it difficult and time-consuming to find the information needed for daily work. The problem here already lies in the approach. After all, to go on the<\/strong> hunt<\/strong>, you have to know<\/strong> where<\/strong> to look<\/strong>. This phenomenon is recognized by Coveo\u2019s \u201cDigital Workplace Relevance Report 2023<\/a>\u201d in which 4000 employees were surveyed in the US and UK (> 18 years, from companies of 250 employees and up).<\/p>\n\n\n\n

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\u201cMany people are uncertain because they don\u2019t know where to look in all the different applications.\u201d\u00a0<\/p>\n<\/blockquote>\n\n\n\n

How enterprise search increases productivity and motivation<\/h2>\n\n\n\n
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Finding relevant information \u2013 only where and how?<\/figcaption><\/figure>\n\n\n\n

In practice, this leads to unacceptably long search times. That hurts productivity. It also hurts employee motivation. \u201cWhen a customer (\u2026) calls and asks for information, the pressure is on. And tensions run high when the right information can\u2019t be found. More than six out of ten respondents have less confidence in the quality of their work (\u2026).\u201d<\/em><\/p>\n\n\n\n

The cited result of the workplace relevance report is clearly comprehensible in itself and shows how important it is to have effective search capability. The past three years of the pandemic have indeed made the home office and the \u201cdigital workplace\u201d possible for many employees in the first place, which is certainly welcome. However, an effective company-wide search solution is often lacking. Quite an unsatisfactory situation when it comes down to it.<\/p>\n\n\n\n

\u201cFound it already!\u201d \u2013 what company-wide search sounds like<\/h2>\n\n\n\n

A search engine with a comprehensive search function is what you want in the digital workplace and beyond. This should initially present itself to the user as a simple search input box like we\u2019re used to. Google and macOS Spotlight send their regards. This can be implemented in an enterprise search function, of course, and such a search box requires the least effort.<\/p>\n\n\n\n

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Relevant search results and helpful contextual information<\/figcaption><\/figure>\n\n\n\n

The search function itself should present the results found regardless of the types of data, but these should be displayed to the searcher in a way adapted to their functional role, i.e. personalized, and offer further refinements and contextualization options.<\/p>\n\n\n\n

What sources can an enterprise search scan through?<\/h2>\n\n\n\n

People also want to see the search results in a fraction of a second, ideally with real-time data incorporated into the enterprise search. That means the enterprise search also accesses data that has just been created. Possible data sources are illustrated in the following graphic:<\/p>\n\n\n\n

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Possible sources of the company-wide search<\/figcaption><\/figure>\n\n\n\n

During indexing, the crawler searches documents such as PDFs, Word or Excel files and looks up file directories in file systems as well as in databases of enterprise applications in addition to indexing wikis, emails and the like. This is how enterprise search should work.<\/p>\n\n\n\n

What areas does an enterprise search solution help in?<\/h2>\n\n\n\n

A complete list of all applications for enterprise search solutions is beyond the scope of this article. However, such a search solution supports company-wide searches for: <\/p>\n\n\n\n