{"id":109648,"date":"2021-04-02T14:45:38","date_gmt":"2021-04-02T12:45:38","guid":{"rendered":"https:\/\/easy-software.com\/?post_type=referenzen&p=109648"},"modified":"2025-09-05T17:04:04","modified_gmt":"2025-09-05T15:04:04","slug":"saga-group","status":"publish","type":"referenzen","link":"https:\/\/easy-software.com\/en\/referenzen\/saga-group\/","title":{"rendered":"SAGA Group"},"content":{"rendered":"
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SAGA Group<\/p>\n\n\n

Available around the world, archiving made easy<\/h1>\n\n<\/div>\n\n
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\"SAGA<\/figure>\n\n<\/div>\n<\/div><\/div>\n\n
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The Saga Group offers vacation and insurance products for the over-50s market. The company consists of two business divisions and five branches in the UK. Saga also cooperates with a German shipbuilding partner to build new boutique ships. The first seagoing vessel was launched in 2019, with a second to follow soon. Plans for a river cruise ship are also in the works.<\/p>\n\n<\/div>\n<\/div><\/div>\n\n

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EASY ARCHIVE enables Saga\u2019s new boutique cruise ships to react instantly to customer feedback<\/h2>\n\n\n\n

Whether the business is processing motor insurance claims, completing holiday bookings, or following up on customer feedback, speed and efficiency make the difference between a good customer experience and a bad one. With this in mind, Saga Group adopted a paperless strategy some years ago, which it cemented by setting up a central administration and data office and implementing easy archive<\/a>.<\/p>\n\n\n\n

Today, up to 90 per cent of incoming mail is scanned, prepared and directed to where it is needed in the business electronically, giving any authorised user at any location instant access to its contents.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n

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\u201cWith the exception of certain confidential items and any junk mail, everything is captured and filed electronically,\u201d explains Marina Uden, Saga Group\u2019s Customer Data Quality Assurance & Capture Systems Manager. \u201cOnce documents have been prepared and scanned, the information is archived onto the EASY platform so the business can see it. We then keep the paper for between 1-3 months, after which it is destroyed. Having everything available electronically means people anywhere can find it quickly, nothing gets lost, and we\u2019re not at risk of breaching confidentiality.\u201d<\/p>\n\n<\/div>\n\n

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In our insurance business, the speed of information access has a direct impact on the customer experience too, minimising delays in the event of a claim.<\/h3>\n\n\n\n

Marina Uden,<\/strong>
Customer Data QA & Capture Systems Manager, SAGA Group<\/p>\n\n<\/div>\n<\/div>\n\n

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PROJEcT INFORMATION<\/p>\n\n\n\n

documents are always available at the click of a mouse<\/h2>\n\n\n
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