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What do customers, employees and suppliers think of your company? And what feelings do users associate with your products or services? That’s what Experience Management tells you. With the combination of operating data (O data) and experience values (X data), you are able to measure user experience on a finely-tuned basis and in real time. Become part of the Experience Economy, and give your users the best personal experience. The future of successful digitalization lies in Experience Management.
are dissatisfied with your degree of digitalization.
assume that your business is at risk if it does not keep pace with digitalization.
hope for higher customer satisfaction through the collection of XO data.
EASY SOFTWARE AG, together with the German auditing firm KPMG, conducted a representative survey on the degree of digitalization and the use of Experience Management. Download the complete study and find out why the Experience Management trend is set to prevail.
All companies want to focus on customer benefits. Only with the combination of X/O data, however, is it possible to recognize needs and trends – and in real time. A survey tool such as Qualtrics sends targeted and individual surveys to the user immediately after a business transaction.
This allows you to respond directly to feedback, personalize services and processes, and improve the customer journey.
How are your employees or applicants doing? The success of companies increasingly depends on well-trained and committed employees. Inspiring them, winning them over, and making them loyal to the company on a long-term basis only works if you know what your employees want and how they feel.
Experience Management also provides you with important data that you can convert directly into measures.
The procurement process is not a one-way street, it is based on reciprocity. Your suppliers benefit from simple processing and short terms of payment, while your company benefits from favorable conditions and better availability. How do your suppliers cope with your communication channel, is a move to the cloud favored, are things bogged down in the process?
Interview your suppliers and optimize your business relationships.
EASY SOFTWARE uses Experience Management for its own processes and, on a project basis with the X/O App, has created a web service that queries the user experience in real time for presentations or events and intelligently combines XO data.