{"id":76445,"date":"2018-06-05T16:20:21","date_gmt":"2018-06-05T14:20:21","guid":{"rendered":"https:\/\/easy-software.com\/premium-support\/"},"modified":"2023-04-27T18:08:15","modified_gmt":"2023-04-27T16:08:15","slug":"premium-support","status":"publish","type":"page","link":"https:\/\/easy-software.com\/us\/managed-services\/premium-support\/","title":{"rendered":"Premium Support"},"content":{"rendered":"
\n
\n
\n
\n\n

easy Premium Support<\/h1>\n\n\n
\n\n

Best service thanks to Premium Support<\/h2>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
<\/div><\/div>\n<\/div>\n\n
\n\n

Thanks to the experience and expertise of easy, we are able to focus completely on the most important things: the desires and needs of our customers. That also includes excellent service, to which we have added premium support. In a digitized and fast-paced world, we understand that we have to offer our customers flexible complete support.<\/p>\n\n<\/div>\n<\/div><\/div>\n\n

\n
\n\n

easy premium Supportat a Glance<\/h2>\n\n\n\n

With easy Premium Support, we will be able to react to your requests and maintenance orders even faster in the future. Expand your service package with easy Premium Support and treat yourself to an extra helping of speed.<\/p>\n\n\n\n

Description<\/th>easy
Standard<\/th>		easy
Premium<\/th><\/tr><\/thead>
Free provision of update licenses to the currently approved easy releases<\/td>\u2714<\/td>\u2714<\/td><\/tr>
Access to the first and second-level support hotline for the client\u2019s qualified employees<\/td>\u2714<\/td>\u2714<\/td><\/tr>
Free participation in the customer information forum<\/td>\u2714<\/td>\u2714<\/td><\/tr>
Standard hotline hours
Mon. \u2013 Fri. 9:00 AM \u2013 5:00 PM (CET)
except for German Federal holidays and state holidays in North Rhine-Westphalia, as well as Christmas Eve (December 24) and New Year\u2019s Eve (December 31)<\/td>		\u2714<\/td>\u2714<\/td><\/tr>
Premium hotline hours
Mon. \u2013 Fri. 8:00 AM \u2013 6:00 PM (CET)
except for German Federal holidays and state holidays in North Rhine-Westphalia, as well as Christmas Eve (December 24) and New Year\u2019s Eve (December 31)<\/td>		from 01.01.2022, until then 9:00 AM \u2013 5:00 PM (CET)<\/td>\u2714<\/td><\/tr>
Guaranteed response time according to service level agreement<\/td><\/td>\u2714<\/td><\/tr>
Assigned EASY Technical Support employee<\/td><\/td>\u2714<\/td><\/tr>
Proactive patch management<\/td><\/td>\u2714<\/td><\/tr>
Annual consulting on the implementation of new EASY software versions<\/td><\/td>\u2714<\/td><\/tr>
Remote admin support (hours \/ year)<\/td><\/td>6 hours<\/td><\/tr>
easy Academy \u2013 easy Flatrate onDemand \u2013 1 license<\/td>optional<\/td>\u2714<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<\/div>\n<\/div>\n\n
\n
\n
\n\n

Premium Support benefits<\/h3>\n\n\n
\n
\n\n