The monthly flat fee includes a budget for changes such as patch management, user setup, and configuration adjustments. Where possible, these changes are first implemented in the test system. This also applies to patch management. All changes are implemented in consultation with the client. During regular status meetings, the agreed-upon services are reviewed. If any discrepancies are found, appropriate measures are decided upon jointly. The scope of services includes up to five authorized users from the client. An average monthly quota has been established for user management and application support. During regular status meetings, the agreed-upon services are reviewed, and any necessary corrective actions are jointly decided upon in the event of deviations.