Operations, Hosting and Support – Transparent, Reliable, and Hassle-Free
Business-critical applications require more than just ‘getting by’. They demand stability, security, and a partner who takes full responsibility. With easy Managed Services, we ensure that your easy solutions run smoothly with service packages tailored to your specific needs and fully traceable via the easy Service Dashboard.
Why Managed Services?
Running business-critical IT applications is becoming more and more complex due to increasing security requirements, growing data volumes, new cloud models and limited internal resources. At the same time, users expect zero downtime, rapid response times and optimal performance.
Our Managed Services alleviate the pressure on your IT team where it matters most, all while ensuring you retain control. You can focus on the big picture while we take care of the day-to-day operations.
Your Benefits at a Glance:
- Significant reduction in operational and administrative overheads.
- You will have access to highly qualified operations experts and software specialists who will proactively identify issues and continuously optimize your systems.
- We back stable operations with clearly defined Service Level Agreements (SLAs).
- We offer proactive monitoring, optimization, and continuous development.
- We provide comprehensive support throughout the entire lifecycle of your easy solutions, including operations, updates, migrations, and cloud and SaaS.
We ensure the reliable operation of your applications while creating room for innovation.
Our Managed Service Models
Depending on your technical requirements and strategic goals, we offer various models based on standardized service levels. These models are managed by our experienced easy experts.
Managed Application
Stable Operation for On-Premises Installations
We will handle the operation and support of your existing on-premises easy solution. This includes monitoring, incident and problem management, and change requests within the agreed-upon scope. Your infrastructure will remain unchanged while we ensure your applications stay stable and secure.
Best suited for:
- Existing on-premises installations
- Custom-configured system environments
- Organizations that wish to continue operating their own infrastructure.
Managed Application Hosting
Hosting and Operations in the easy Private Cloud
With Managed Application Hosting, we run your applications entirely on the easy cloud application platform, taking full responsibility for the infrastructure, operations, monitoring, and support. We transition your existing solution to modern cloud technologies, such as Docker containers and multi-tenant systems. This delivers significant value in terms of availability, scalability, and cost-efficiency.
Best suited for:
- Cloud Strategies and Standardization
- Scalable, Future-Proof IT Environments
- Sustained reduction in internal IT efforts
Extended Services and Support
Additional services that can be combined flexibly
In addition to our managed service models, we offer optional services, including expanded support quotas and 24/7 emergency support. These options allow you to tailor your service package to your exact needs.
Service Packages Tailored to Your Needs
Our Managed Services are available in clearly defined packages. Although the scope of services varies, our commitment to quality never wavers. This ensures that you only pay for the level of service you need.
A Comparison of Our Service Packages
Feature
Silver
Gold
Platinum
24/7 Emergency Support
optional*
optional*
*
Service Delivery Manager
–
–
Monthly Service Meeting
–
–
Service Delivery Lead
–
Yearly Service Meeting
–
Change-Management & User Support
6h/year
6h/year
Managed Application: 12h/year
Managed Application Hosting: 16h/year
Service Dashboard
Service Hours
Mon-Fri, 08:00-18:00
Mon-Fri, 08:00-18:00
Mon-Fri, 08:00-18:00
Prio 1 Response Time
2h
2h
2h
Version control
Proactive version monitoring
Information on available patches
Updates & security updates, patch management
Operations in accordance with ITIL
Smart Monitoring Service
Incident Management
Problem Management
Capacity Management
System documentation
Price of Managed Application
from €295 per month
from €495 per month
from €1,195 per month
Price of Managed Application Hosting
from €225 per month
from €340 per month
from €490 per month
* The specifics depend on the service model and product, e.g., archive or hosting.
explanation of pricing and scaling
The price of our managed services depends on the package tier selected, the service modules subscribed to, the number of products, and usage-based factors, such as the number of users and workflows.
Price structure
Silver
Gold
Platinum
Base price
(1 Product included)
from €295
from €495
from €1,195
+ Price per additional product, if applicable
+€85
+€95
+€150
+ Price per user
Number
Price
from 21
+€0.50 / User
from 101
+€0.65 / User
from 201
+€0.75 / User
+ Price per workflow
Number
Price
from 3
+€10 / Workflow
from 6
+€15 / Workflow
from 11
+€20 / Workflow
The listed prices are per month and do not include applicable sales tax.
Price structure
Silver
Gold
Platinum
Base price
(1 Product included)
from €225
from €340
from €490
+ Price per additional product, if applicable
+€145
+€160
+€190
+ Price per user
Number
Price
from 21
+€0.50 / User
from 101
+€0.65 / User
from 201
+€0.75 / User
+ Price per workflow
Number
Price
from 3
+€10 / Workflow
from 6
+€15 / Workflow
from 11
+€20 / Workflow
The listed prices are per month and do not include applicable sales tax.
Achieve full transparency with the easy Service Dashboard
The easy Service Dashboard offers a real-time, objective overview of your managed services, providing complete transparency regarding operations, usage, and service quality.
The dashboard includes:
- SLA fulfillment and response times
- Performance and availability metrics
- License usage of your applications
- System load (CPU, RAM, storage, and network)
- Archive and cloud storage growth
The easy cloud application platform – Our Private Cloud
This platform serves as the technological foundation for Easy Managed Application Hosting. It provides a modern, highly scalable cloud infrastructure that ensures the secure operation of applications and IT projects. We support businesses of all sizes, from SMEs to international corporations, on their digital transformation journeys.
Key Platform Benefits
- A scalable private cloud platform for easily deploying applications.
- Transparent and predictable pricing models.
- Fast onboarding and flexible scalability.
- Dedicated contacts on the Easy Managed Service Team.
- Support available in German and English from Germany.
- Suitable for national and international use cases.
Operations & Service
The easy cloud application platform is operated and supported worldwide by the easy Managed Service Team.
- 24/7 Operation of the Cloud Platform
- Managed service operations are available Monday through Friday from 8:00 a.m. to 6:00 p.m., excluding public holidays in Germany as well as Christmas Eve and New Year’s Eve.
- Optional: 24/7 incident management
- Operations and support are in accordance with ITIL standards.
Security & Availability
Security and stability are central to the easy cloud application platform.
- ISO 27001-certified data centers
- Data availability up to 99.999%
- Virtual server availability up to 99.5%
- Redundant design with multiple fire compartments
- Optional backup site at a separate data center location
Cloud Models & Architecture
The easy cloud application platform supports flexible cloud scenarios and hybrid architectures:
- Public, private, and hybrid cloud models
- Combinations of on-premises, private cloud, and public cloud are possible
- Support for hyperscalers such as Microsoft Azure and AWS
- Scalable infrastructure for growth and global use
Data center locations
- Germany (Frankfurt)
- Switzerland
- USA
- More
Your project on the easy cloud application platform
From planning to stable operation, we’ll guide you every step of the way, whether it’s cloud operations, a hosting project, or the next step toward SaaS.
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