Flexible Services for Easy Solutions: Support and Managed Services
Software is only as powerful as its operational reliability. To minimise downtime and drive innovation, you need a partner who takes ownership. easy’s Managed Services & Support packages offer total flexibility, allowing you to choose the exact level of support, reliable operations management, or a comprehensive service that is freeing up your IT resources.
We offer everything from basic support to full-service solutions – exactly the support you need.
Service requirements vary from business to business. That’s why easy offers flexible service and support packages that can be tailored to your processes, IT strategy, and resources.
Standard support is bundled with your software maintenance agreement. Our Gold and Platinum tiers enable you to scale your support to include premium features and accelerated response times.
If you’d like, we can take over the entire operation of your easy solution. This guarantees seamless updates and the ongoing optimisation of your IT ecosystem.
To ensure your easy solutions perform reliably at all times, we provide support through our online ticket system. Benefit from immediate, direct assistance – minimising wait times and keeping your team productive.
Choose the package that best suits your needs:
- easy Support – Receive targeted support for your business when you need it
- easy Managed Services – Full operational management of your solutions through the Managed Application and Managed Application Hosting models.
This way, your organisation will receive the exact support it needs.
We provide support ranging from basic to full operational end-to-end accountability
Our packages grow with your needs. You can choose the exact level of service you require.
Your benefits
- Ensure maximum uptime with guaranteed response times.
- Prevent problems before they disrupt operations.
- Empower your IT team by offloading routine tasks.
- Get real-time insights into system health and performance.
- Benefit from a dedicated account expert, eliminating the need to navigate multiple departments.
easy Managed Services: Solution operations managed by easy
With easy’s Managed Services, you can entrust the operation of your applications to experienced professionals. easy is responsible for operation, hosting, monitoring, and further development. All of these services are handled transparently, securely, and with full visibility via the easy Service Dashboard.
The Benefits of easy Managed Services:
- Significant relief for your internal IT resources!
- Reliable service levels for business-critical applications.
- Move from fire-fighting to future-proofing.
- Full transparency into performance and quality via the user-friendly easy Service Dashboard.
- Clear lines of ownership, so you won’t have to coordinate with multiple service providers.
Within our Managed Services offering, we provide two distinct service models. Both models are available in tiered packages, right-sized for your business and the operational criticality of your systems.
Managed Application
(On Premises)
easy manages and supports your existing on-site installation. While you retain full control over your physical hardware, we handle the heavy lifting: monitoring, incident resolution, and change management.
Managed Application Hosting
(Private Cloud)
A complete turnkey solution: easy hosts and operates your applications within the easy Private Cloud, covering everything from infrastructure and platform stability to proactive support.
easy support: Expert assistance on demand
easy Support provides targeted, professional assistance to augment your internal IT capabilities. You remain responsible for and in control of your systems, and Easy ensures you receive quick assistance when needed.
The benefits of easy Support:
- Thanks to clearly defined response times, we can respond quickly in emergencies.
- Predictable costs thanks to transparent support packages: Standard, Gold, and Platinum.
- Direct access to qualified easy experts.
- Streamline your requests through our centralised conrizon Support Portal for faster resolution.
easy Support is the perfect fit for organisations that prefer to maintain internal control while having a safety net of expert technical backup.
Choose your level of engagement
From on-call assistance to comprehensive, end-to-end operational management, easy Support and easy Managed Services provide you with exactly the level of service that fits your organisation, your resources, and the criticality of your processes. We’d be happy to help you choose the right model.
