easy Support
Seamless Operations with easy Support
easy support ensures the stability and peak performance of your easy solutions in your day-to-day operations. Our support experts provide fast, knowledgeable, solution-oriented assistance exactly when you need it. Whether you have technical questions, need assistance with an incident, or require product-related information, easy support is a reliable partner you can count on.
Here’s what easy support offers:
easy support provides responsive assistance whenever you need it.
Your support services:
- easy experts provide first- and second-level support
- End-to-end management of support inquiries
- Assistance with troubleshooting and error analysis
- Product-related information and support
- Expert escalation management for complex technical challenges
easy support responds promptly and appropriately in accordance with the agreed-upon service levels.
Provide support packages as needed
easy Support adapts to your specific needs. Depending on the criticality of your processes, your desired response time, and the extent of support you need, we offer support packages ranging from Standard to Gold and Platinum. The Gold and Platinum packages include expanded, proactive services.
The following comparison shows which features are included in each package and which support model best suits your needs.
A comparison of the easy support Packages
Support packages are modular and scale according to usage and complexity.
Service / Package
Standard
Gold
Platinum
Personal contact person
–
–
Priority 1 Response Time
–
4h
2h
Remote Admin
–
3h/year
6h/year
Smart Monitoring Service
–
Service Dashboard
–
Proactive version monitoring
–
Information on available patches and updates
–
Free minor release updates
Provide access to first- and second-level support for the client’s qualified employees
Price
Included in the standard software maintenance
from €249 /month
from €499 /month
The Benefits of Gold and Platinum Support in Detail
Our Gold and Platinum tiers enhance standard support with targeted, proactive services. These services enhance the stability of your Easy solutions, shorten response times, and significantly reduce the burden on your internal IT resources.
- Faster response times for critical incidents:
You benefit from clearly defined response times for business-critical incidents. With Platinum Support, our experts respond quickly to ensure business continuity. - Proactive Monitoring – beyond simple troubleshooting:
Through smart and proactive version monitoring, we identify potential risks early on. This helps us prevent problems before they disrupt ongoing operations. - Achieve greater transparency with the Service Dashboard:
Gain full transparency with our real-time Service Dashboard. This allows you to stay on top of your solution’s status and the services provided. - Worry-free operations through inclusive remote administration credits:
With the remote administration credits included in the package, we can support you with technical tasks quickly and efficiently without additional coordination. - Dedicated Support with Platinum Support:
You have a dedicated contact person who is familiar with your system environment and provides ongoing support. This partnership-driven approach offers reliability and streamlined decision-making processes.
The Support Portal: Streamlined access to specialized expertise
With the Conrizon Support Portal, you can contact experts for your specific product directly. This gives you control over your support requests at all times.
Your benefits:
- A centralized ticket system with transparent status tracking
- Faster access to the right contact person
- Get a complete overview of all support cases, even those of authorized resellers
- Access to comprehensive product documentation and support resources
- Insight into current versions and support information
