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In this blog post, we explore the question of what good service in the era of digitalization looks like in an organization and what forms of interaction people perceive as positive when they require support.

The Federal Online Access Act (OZG) requires the introduction of a digital citizen’s account as part of the digitalization of administrative services in Germany. Read this article to find out what it is, its benefits, and how it can be [...]

Hertha BSC is a soccer club with a long tradition, but also one that uses modern technology in every area. It isn’t just its soccer training center that was launched at the end of 2018 – including speed tracking and an attached medical [...]

Everyone is talking about climate change. The Green Economy concept aims to counteract this. Read in the block what the Green Economy is, what it brings and what your company can do to combat the climate crisis.

Every year, companies benefit from expiring retention periods. What was perceived as a handbrake in the old days – after all, who enjoys archiving? – is now turning out to be liberating. After all, after the expiry of specific [...]

When companies talk about digitization, they also have to mention IT governance. However, not all of them have taken a serious look at it yet.

It’s a situation you’re probably familiar with: it’s the end of the month and your supplier sends you an invoice by post. It is then that the slow journey made by the incoming invoice through your company begins:

Start an online hackathon for your company’s future problems: you’ll not only quickly get creative ideas and solutions, you’ll also get to know some brilliant minds. You wonder how you do it and what you need to do it? Keep reading; [...]

Often introduced decades ago, so-called “legacy systems” often become an impediment for the company over time. Once considered “state-of-the-art” for the task to be accomplished, today that is no longer the case. A lot has changed with [...]

A comparatively old idea – the customer portal, refreshed with new technologies – can provide rapid help in customer retention. Create advantages through customer portals, and provide your customers with the much-cited “digital [...]

Processing incoming invoices is certainly not one of the most exciting tasks in the world. However, it is a crucial process in every company. After all, service providers and suppliers want to be paid on time so that they can continue [...]

Special times require special measures. The current situation is forcing drastic changes on every area of society. Routines that once seemed permanent – and included an unquestioned human presence – are suddenly on their way out, and [...]

If your staff work from a distance, you can still make people feel close to each other. Find out how your corporate communication can enhance interaction and improve motivation while working remotely.

Customers today demand the same digital options in communication with their insurance company as in their private environment. This means that all standard activities must be able to take place online. Find out how BKK Linde has met [...]

With the software products from EASY SOFTWARE, staying at the cutting edge in terms of software is a matter of course. With the EASY Archive 7 SR1 service release, an important service release is now available to you which makes your [...]