BKK increases service quality and processing speed
of family portfolio care with EASY ApiOmat

Costumers in the digital age no longer see the difference between the multiple communication channels in their private lives or between their insurance com­panies. They expect all standard tasks to be dealt with, such as: The submission of sick certificates, bills, any correspondence as well as giving the requirements for the member certificates and healthcare cards. BKK Linde had already rose to meet this challenge by 2015.

Before the „Family Portfolio Care“ digital service was launched, the policy holders were mailed a complex personal questionnaire. This questionnaire was not only aggravating for the customers and employees but was also characterized by a long processing period. The digitalization of this process enabled a substantial reduction of the processing time as well as labor and shipping costs.

The success of this method can be easily proven. Of BKK Linde‘s 135,000 policy holders, around 30,000 will be requested to use Family Portfo­lio Care per year. The completion rate, which was at 0 procent before the digital service was able to reach a quota of 63 procent. Therefore, there is no further testing necessary. 49,290 minutes are saved every year through the blind processing alone, amounting to some overall 56 thousand Euros per year due to the help of the digital service. Further­more, additional services can be digitalized after just one ApiOmat im­plementation.

This solution was put into action by the ApiOmat Backend as a Service with Startup-speed. ApiOmat handles above all the interface in the pro­prietary core healthcare service system 21_c as well the d3-archive sys­tem and the Cloud solution foxdox while maintaining a consistent web form as well as Service AppFrontend. The responsive web app could be implemented with help of the Angular JS SDK in no time.