EASY SERVICE APP FOR FIELD AND CUSTOMER SERVICE
mobile, simple and scalable
Those who master the digital transformation have a competitive advantage. The area of mobility particularly offers tremendous potential. Because mobile apps support your field and customer service, as an app for service technicians or facility managers, for example. Everywhere employees are on the go, create service reports or need access to company resources, the EASY Service App is the ideal companion.
The reason: Installed on smartphones and tablets, the software enables your employees to do their job faster and more efficiently. It has a solution for every job specification.
Continuous digital processes – without media disruptions
- Connection of existing systems (ERP/CRM/PPS) for the acquisition and transmission of data
- Shorter cycle times and faster invoicing
- Higher process security and process quality
- Fewer errors and less redundant work
- Access to customer data and systems and devices which are installed or to be installed, with associated documents
The focus on the customer
- Time savings in pre- and post-processing
- All information available at a glance, thanks to integration in existing systems
- Higher quality and more transparency in customer meetings
- Expert appearance at the customer and better customer retention
- Faster reaction to changes
Digitization in customer service. That has potential.
Field service and mobile customer service hold significant potential for digitization. With the EASY Service App and the EASY Cloud Platform, you have a solution which will always provide your mobile employees with all relevant information. The pressure will also be taken off your back office. They will have to intervene with support less often and, thanks to data synchronization, mobile generated service and call reports or replacement part orders, for example, will be available for processing almost in real time.
Access to all relevant customer service systems
Installed on iOS or Android smartphones or tablets, the mobile app integrates your ERP, CRM, inventory management and many more backend systems. That way, the mobile employees have access to things like assignment or customer data, device information, checklists and templates no matter where they are.
Paperless field service is more efficient.
Are your employees still using clipboards, file folders, and checklists? Then you’re familiar with this: documents missing on site. They are lost or are filled out illegibly. And by the time they have reached headquarters for processing and are scanned, several hours have passed. As a result, work falters and is unprofitable. Employees in the back office have to handle unproductive “reworking”. And because everything takes a little longer, the customer may even be unhappy.
EASY Service App – maximum transparency
The EASY SOFTWARE AG mobile app on a tablet or smartphone does more than put an end to such process barriers. It also provides maximum transparency. The app for the field service integrates your employees in the company processes, even while at the customer – and you are a step ahead of your competition. Sufficiently powerful mobile devices have long been available in every price class and from every provider.
Your advantages at a glance
Serial numbers, technical data and much more are available everywhere.
Work orders can be accepted away from headquarters.
Predefined checklists support the effective processing of an order.
The device and customer history is always available.
Thanks to automatic synchronization, the data are immediately available centrally for further processing.
Data are also available offline in the event of a poor connection.