Secured around the clock for your success

Driven by advancing digitalization, IT systems have to meet the highest of standards and be permanently available as a basis for almost all business processes. EASY SOFTWARE fulfills this requirement with a new support concept.

Background

The permanent availability of first-level support is one of the basic requirements for IT solutions in successful day-to-day business. Unfortunately, not all service providers are equally holistic. People often forget

  • to ensure the constant availability of data, applications and services.
  • And also to ensure permanent availability – including on weekends and public holidays.
  • Key phrase “first level support”: It is often the case that support isn’t even provided in at least one world language [EN].

EASY addresses the problem and is now providing its first-level support around the clock and every day of the week.

Across time zones – 24/7 support

For one person, local time means sunrise and for the other, sunset. Therefore, first level support must be available 24 hours a day, regardless of the respective software product. Whether it’s an on-premises, cloud or hybrid IT landscape or in the configuration of digitalization in the national or international context, for SMEs or corporations, start-ups or established companies: EASY SOFTWARE supports the smooth deployment of the respective software solution with a professional support structure.

With the support on offer from EASY SOFTWARE, your company can respond to its individual needs, growth, and strategic direction through flexible enhancements to the standard support.

EASY First Level Support – at any time and in English

The EASY SOFTWARE First Level Support ensures the optimum support for the continuous availability of your business processes by immediately resolving your problem.

  • Permanent availability: 24 hours a day, 7 days a week for EASY SOFTWARE products and EASY standard applications, such as EASY HR, EASY Invoice, EASY Request, EASY Contract and much more.
  • Support to international service requests provided by English-speaking service teams

With competent, international experts, EASY Software ensures that support requests are processed around the clock. Our support team initializes the analysis and provides solutions for known error messages. This ensures that you have access to EASY Support worldwide, also during local office hours.

If the solution to the problem necessitates further analysis, the ticket, which includes the analysis that has already been performed is transferred to the second-level support. Here, in-depth concepts are created, workarounds and solutions are developed – so that you can work again as usual as quickly as possible.

share now
Recent Posts
About EASY SOFTWARE
EASY SOFTWARE is your partner for end-to-end digitization of business processes. As a provider of forward-looking and successful software products and service solutions, EASY makes your business simpler, more efficient, and more transparent.
EASY SOFTWARE

EASY WORLD 2019

Be there when on 11th and 12th September pioneers, experts and designers of digitalisation come together in Mülheim an der Ruhr (Germany). Look forward to inspiring lectures and exciting use cases.

Sign up now
This might also interest you:
EASY WebDAV 6.6 for SAP ILM from EASY SOFTWARE AG is CERTIFIED for SAP NetWeaver®
The SAP HCM/SuccessFactors Community Meeting: Professional Processes from Practice
Recruiter smiles at an applicant. Google for Jobs makes it easier to find a job
Google For Jobs Launches in Germany: What You Need to Know
Back to topic Next Post