Perfect support
according to your needs.

Do you have any questions? Then please contact us at

EASY Support

We are part of your team.
Whenever you need us.

Often, you can only tell how good a company is when there are questions or problems. When help and support are needed. EASY SOFTWARE strive to offer support which is among the best in the market. In everything we do – from development to consulting and service to open dialog – the focus is on the customer. The specialists in our Support Center are on your side.


Our Support will be glad to offer you a personal consultation during our service hours!
Mo. to Fr. from 9:00 AM to 5:00 PM CET

+49 208 450 16 302


Do you want to send an email to our support? No problem – we will answer quickly and expertly!


Take a look around our support portal around the clock and use the information and channels there!


Service hours:

EASY direct customers can reach us by phone Monday
to Friday from 9:00 AM to 5:00 PM CET

except on German Federal holidays, North Rhine-Westphalia state holidays, Christmas Eve, and New Year’s Eve.
Get to know our Premium Support

Keep up to date!

To ensure that you are always up to date and can use your implemented EASY solutions in an ideal way, we will provide you with all important information on service and support at EASY in our Service & Support newsletter:


  • Product updates that provide more security and optimization of existing modules in your EASY landscape
  • Product innovations that provide additional benefits for your EASY solution
  • Product discontinuations, so that you can coordinate your planning for necessary updates accordingly
  • News regarding the support and services included in your maintenance contract

Special support for EASY ApiOmat

Need to ensure you can focus on being productive?
Regardless of which support package, our experienced teams are there
to ensure you achieve your goals as quickly as possible. Stay on target and benefit form quick response times from professionals with vast experience and ApiOmat knowledge.
Simply contact or visit our Support Center here.


EASY ApiOmat

Access to the Support Center
Contact via Email or Telephone
Available business days from 9 – 5 (CET)


EASY ApiOmat

Standard Support
24/7 Monitoring
Reaction Times < 4 Hours


EASY ApiOmat

Premium Support
Available business days 8 – 6 (CET)
Reaction Times < 2 Hours

Resources that will help you.

Here you can access important resources dealing with products and solutions from EASY SOFTWARE AG. Use the online documentation to learn about products. Search the current version list or download the remote maintenance tool TeamViewer. Everything is just a click away.

Support News

Support news – Everything you need to know about the interaction of EASY products and third-party components.

Learn more

Illustration eines Webstuhls – stellvertretend für die Komplexität der Anfragen im EASY Support

Online documentation – Everything you need to know about EASY solutions.

Learn more

Ob Hard- oder Software - wir lösen das Problem im Support EASY SOFTWARE AG

Version list – Is your version still supported? Find out here.

Learn more

TeamViewer – The tool for remote maintenance and support at the highest level.


Managed Service – Comprehensive service solutions for every need.

Learn more

The advantages of our support

Quick reaction – project-specific and comprehensive

In times of increasingly more complex processes, process optimizing software from EASY SOFTWARE AG represents an important key to business success.

Once it is implemented, as a direct customer you will benefit from our comprehensive support. We solve simple cases easily over the phone or by email. For complicated issues, our remote support comes into play.

Competent contact point

The EASY Support Center is your expert point of contact. They will answer your questions, advise you, and help you when you need support. Specially trained project and support employees take care of our direct customers’ support cases.

Our service commitment:

  • The Support Center is a central point of contact for all support cases for national and international customers.
  • It offers prompt and appropriate reaction to all reported support cases, coordinated to the respective service level agreements.
  • It offers comprehensive expertise regarding the EASY solutions installed with the customer and the existing system environment.
  • Questions are channeled so that the required expertise of the project consultants is quickly available – up to and including the coordination of the operational support.
  • Consistent and regulated communication channels are available to you.
  • The EASY Support Center supports you in error analysis.
  • And it forwards information about product errors to EASY product support for follow-up.
Leonie Buschmann