Perfect support
according to your needs.

Do you have any questions? Then please contact us at support@easy-software.com

EASY Support

We are part of your team.
Whenever you need us.

Often, you can only tell how good a company is when there are questions or problems. When help and support are needed. EASY SOFTWARE strive to offer support which is among the best in the market. In everything we do – from development to consulting and service to open dialog – the focus is on the customer. The specialists in our Support Center are on your side.

Telephone

Our Support will be glad to offer you a personal consultation during our service hours!
Mo. to Fr. from 9:00 AM to 5:00 PM CET

+49 208 450 16 302

Email

Do you want to send an email to our support? No problem – we will answer quickly and expertly!

support@easy-software.com

Portal

Take a look around our support portal around the clock and use the information and channels there!

Support-Portal

Service hours:

EASY direct customers can reach us by phone Monday
to Friday from 9:00 AM to 5:00 PM CET

except on German Federal holidays, North Rhine-Westphalia state holidays, Christmas Eve, and New Year’s Eve.
Get to know our Premium Support

Special support for EASY ApiOmat

Need to ensure you can focus on being productive?
Regardless of which support package, our experienced teams are there
to ensure you achieve your goals as quickly as possible. Stay on target and benefit form quick response times from professionals with vast experience and ApiOmat knowledge.
Simply contact support.apiomat@easy-software.com or visit our Support Center here.

support-apiomat-standard

EASY ApiOmat
Standard

Access to the Support Center
Contact via Email or Telephone
Available business days from 9 – 5 (CET)

support-apiomat-premium

EASY ApiOmat
Premium

Standard Support
24/7 Monitoring
Reaction Times < 4 Hours

support-apiomat-platin

EASY ApiOmat
Platinum

Premium Support
Available business days 8 – 6 (CET)
Reaction Times < 2 Hours

Resources that will help you.

Here you can access important resources dealing with products and solutions from EASY SOFTWARE AG. Use the online documentation to learn about products. Search the current version list or download the remote maintenance tool TeamViewer. Everything is just a click away.

Illustration eines Webstuhls – stellvertretend für die Komplexität der Anfragen im EASY Support

Online documentation – Everything you need to know about EASY solutions.

Learn more

Ob Hard- oder Software - wir lösen das Problem im Support EASY SOFTWARE AG

Version list – Is your version still supported? Find out here.

Learn more

Dargestellt wird eine Computer-Platine – der EASY Support kommt dem Problem auf die Spur

TeamViewer – The tool for remote maintenance and support at the highest level.

Learn more

Verlässlich wie ein schweizer Uhrwerk – so muss ein IT Dienstleister arbeiten

Managed Service – Comprehensive service solutions for every need.

Learn more

The advantages of our software

Quick reaction – project-specific and comprehensive

In times of increasingly more complex processes, process optimizing software from EASY SOFTWARE AG represents an important key to business success.

Once it is implemented, as a direct customer you will benefit from our comprehensive support. We solve simple cases easily over the phone or by email. For complicated issues, our remote support comes into play.

Competent contact point

The EASY Support Center is your expert point of contact. They will answer your questions, advise you, and help you when you need support. Specially trained project and support employees take care of our direct customers’ support cases.

Our service commitment:

  • The Support Center is a central point of contact for all support cases for national and international customers.
  • It offers prompt and appropriate reaction to all reported support cases, coordinated to the respective service level agreements.
  • It offers comprehensive expertise regarding the EASY solutions installed with the customer and the existing system environment.
  • Questions are channeled so that the required expertise of the project consultants is quickly available – up to and including the coordination of the operational support.
  • Consistent and regulated communication channels are available to you.
  • The EASY Support Center supports you in error analysis.
  • And it forwards information about product errors to EASY product support for follow-up.
Alles auf einem Blick: die elektronische Rechnungsverarbeitung
Wolfgang Mertens