We are part of your team.
Whenever you need us.
Often, you can only tell how good a company is when there are questions or problems. When help and support are needed. EASY SOFTWARE strive to offer support which is among the best in the market. In everything we do – from development to consulting and service to open dialog – the focus is on the customer. The specialists in our Support Center are on your side.
EASY direct customers can reach us by phone Monday
to Friday from 9:00 AM to 5:00 PM CET
except on German Federal holidays, North Rhine-Westphalia state holidays, Christmas Eve, and New Year’s Eve.
Get to know our Premium Support
Resources that will help you.
Quick reaction – project-specific and comprehensive
In times of increasingly more complex processes, process optimizing software from EASY SOFTWARE AG represents an important key to business success.
Once it is implemented, as a direct customer you will benefit from our comprehensive support. We solve simple cases easily over the phone or by email. For complicated issues, our remote support comes into play.
Competent contact point
The EASY Support Center is your expert point of contact. They will answer your questions, advise you, and help you when you need support. Specially trained project and support employees take care of our direct customers’ support cases.
Our service commitment:
- The Support Center is a central point of contact for all support cases for national and international customers.
- It offers prompt and appropriate reaction to all reported support cases, coordinated to the respective service level agreements.
- It offers comprehensive expertise regarding the EASY solutions installed with the customer and the existing system environment.
- Questions are channeled so that the required expertise of the project consultants is quickly available – up to and including the coordination of the operational support.
- Consistent and regulated communication channels are available to you.
- The EASY Support Center supports you in error analysis.
- And it forwards information about product errors to EASY product support for follow-up.