EASY Support
Perfect support according to your needs
easy Support answers your questions and helps you when you need support. Specially trained project and support staff take care of all support cases of direct customers in our easy Portal.
portal for customers
- Find the right specialist faster. The straightforward portal connects you directly with experts specializing in your product. This reduces waiting times, enabling your problems to be solved more quickly than through an email support request.
- Transparency and insight into ticket status. Maintain a clear overview of your tickets at all times. This transparency benefits the entire company. This is especially useful when responsibilities change or holiday replacements are required, as it allows all employees to maintain control over all support cases.
- Access to documentation: The easy-to-use portal provides you with comprehensive product documentation. This resource is available to you and your team at any time, helping you to find answers to your questions and familiarize yourselves with the products.
Resources around EASY products and solutions
Use the support news and online documentation to find out about products. Check the current version list to see if your easy product is still supported. Everything is just a click away.
Service hours:
Monday to Friday from 8:00 AM to 6:00 PM CET except on German Federal holidays, Christmas Eve, and New Year’s Eve
Extended support from EASY
The advantages of EASY SOFTWARE Support
No matter what it is about: our specialists in the relevant department will deal with your request as quickly and competently as possible.
As a direct customer, you benefit from our comprehensive support. We solve simple cases via support ticket or e-mail. For complicated issues, we are available with our remote support. Do you need any help with our support offers?
- easy Support is a central contact point for all support cases of national and international customers.
- It provides appropriate and timely response to all reported support cases, aligned with the respective service level agreements.
- It has comprehensive know-how about the easy solutions installed at the customer’s site, as well as about the existing system environment.
- Requests are channelled in such a way that the required know-how of the project consultants is quickly available – up to and including coordination of deployment support.
- EASY Support assists you with error analysis.
EASY Premium Support
Benefit from our extended service hours and bindingly guaranteed response times.
Managed Services
Within the scope of our comprehensive services for your individual needs, we take over the support of your systems for you.
